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Customer
Service
"How
we do business."
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- Order Online
Most of our products are orderable online using our
shopping cart. As you browse, click on the
"Add to Shopping Cart" link. When you
are finished, review the items in your shopping cart,
make any necessary changes, and complete the ordering
process. At final checkout the system will ask you
to pay via Visa, Mastercard, Check or a PayPal account.
If you are not comfortable with financial
transactions over the internet, there is an option
to place the order and we will call you to make the
financial arrangements, which can be check by mail
or credit card over the phone.
- Order by phone
You may call, email or fax us
with a request that we call you and we will return the
call as soon as possible. We can then take your
information, confirm your order, make payment
arrangements, and estimate shipping dates for you.
- Order by email or Fax
To fax your order to us, please provide the
following information and fax it to: 1-208-453-9813.
Or provide the same information and email to orderdesk@moderndriveline.com.
- Make, model, year, eng. and
transmission type (so we ensure you get the items you
need).
- Products and quantities desired.
- Shipping name and address.
- Day and evening phone numbers
- e-mail address
- Method of payment
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Method of Payment
We accept checks (which must clear the
bank before shipment), cashiers checks, money orders, credit cards
or PayPal. Upon receipt of an
order we will confirm the order with you. For your
protection we require the shipping address match the
billing address of the credit card used. Your
credit card is not charged until time of shipment.
- Payment Options and Terms
All orders must be prepaid prior to shipping.
Sorry, we do not ship COD. Via prior
approval, we will accept checks and money orders, which
must be received and cleared by the bank before
shipment. If you would like to use a credit
card but do not wish to use our secure site, you may
call and we will take your card information over the
phone.
- Shipping Information
All shipments are via UPS ground unless requested
otherwise. Cost of shipment, handling and insurance will be added to the
total bill. Our shopping cart estimates the
shipping charges. We reserve the right to
change the charged amount when the actual shipping
charges differ more than 10% from the
estimate. Estimated shipping charges are US
domestic only. We strive to keep product on the
shelves ready for shipment, but often demand depletes
stock. We will let you know by phone or email of
the anticipated shipment date, especially if there is a
delay. Keep in mind that UPS can take 7-10 days
depending on the distance from Idaho. We do
not ship COD.
- Order Changes and Cancellations
Any order can be changed or cancelled up to the time
of shipment. Please contact us as soon as possible
if you wish to make any changes and we will do our best
to accommodate your request. You are responsible
for any unrecoverable costs, such as shipping, resulting
from cancellation of an order after shipment.
- Refund/Return Policy
Your satisfaction with our product is
guaranteed. You may return within 30 days of
receipt:
- New item in original packaging and
original/unused condition
- Used core, as long as it is shipped in the box
that contained the new product.
- Any item received in a damaged or defective
condition.
- Any item received in error.
If you need to return an item please call us for
a return authorization.
When returning an item please include a copy of
the invoice and information concerning the reason
for returning the item and if you desire a refund or
exchange
All returns must be freight pre-paid.
Please do not return items COD because we cannot
accept them.
Returns are subject to a
20% restocking fee.
We will refund shipping charges only if we have
sent the wrong item or if the item is defective.
If you are exchanging (restocking fee waved),
please let us know what you would like by indicating
your preference on the receipt. We will issue
a store credit if you are not ready to purchase.
All credits (except store credit) will be placed
on the credit card used for the original
purchase. Allow 1-2 billing cycles for the
credit to appear on your statement.
All returns must be new, unused, undamaged and
packed in the original packing material.
When returning, insure the shipment for the value
of the item.
- Request a Quote
The nature of our products and services prevent all
combinations of products to be listed and purchased
directly. Please send us an email with your
specific requirements so that we may quote you with the
products or packages that fit your exact needs.
- Warranty
All products come with a limited ninety day
warranty against defects in materials or workmanship
unless noted otherwise.
- Prices and specifications subject to change without
notice
Modern Driveline makes every effort to ensure the
accuracy of the information on this web site, however we
are not liable for errors or omissions.
- Privacy statement
Modern Driveline holds the privacy of your personal
information in the highest regard and is committed to
protect your privacy. We have constructed the web
site so that, in general, you can visit without
identifying yourself or revealing any personal
information. You can choose to provide personal
information in order to receive information about our
products and services, or by placing an order.
- How we use personal information
When you do provide us with personal information, we
use that information to better understand your needs and
to provide you with better service. We will use it
to help you complete a transaction, communicate back to
you and to update you on products and services. We
will not sell, share, or trade any of the provided
information with other companies, unless required by
law. Information used by our 3rd party payment
processors is not kept or used by them except in the
processing of your order.
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