Customer Service

Method of Payment

We accept checks (which must clear the bank before shipment), cashiers checks, money orders, credit cards or PayPal.
Upon receipt of an order we will confirm the order with you.
For your protection we require the shipping address match the billing address of the credit card used.  Your credit card is not charged until time of shipment.

Payment Options and Terms

All orders must be prepaid prior to shipping.

MDL does not conduct any sales COD.

Via prior approval, we will accept checks and money orders, which must be received and cleared by the bank before shipment.

If a customer would like to use a credit card but do not wish to use the MDL secure site, the customer may call, and MDL will process the credit card information over the phone.

Method of Payment Policy

Payment may be made domestically by:

• check (which must clear the bank before shipment)
• cashier’s check
• money order
• credit card
• PayPal.

All overseas payments must be made by these two methods only:

• Credit card
• wire-transfer

Shipping Information

All shipments are via UPS ground unless requested otherwise.  Cost of shipment, handling and insurance will be added to the total bill.  Our shopping cart estimates the shipping charges.  We reserve the right to change the charged amount when the actual shipping charges differ more than 10% from the estimate.  Estimated shipping charges are US domestic only.  We strive to keep product on the shelves ready for shipment, but often demand depletes stock.  We will let you know by phone or email of the anticipated shipment date, especially if there is a delay.  Keep in mind that UPS can take 7-10 days depending on the distance from Idaho.  We do not ship COD.

IMPORTANT UPDATE  –  International Shipping

As of 3/25/2022, Modern Driveline will no longer offer freight pick-up organized by the customer as a company, or individual, or third-party shipping company from our location.

Any international order placed with Modern Driveline will be shipped either directly to you by our shipping company or to a freight forwarding company of your choice within the continental US.

Your freight forwarder may offer LTL freight (Canada & Mexico), Air freight, or Sea freight.

International orders sent to a residential address within the US will be treated as a residential order and sales tax may apply.

By law, any freight forwarder must have a legal resale certificate and business license to avoid any sales tax charges. Sales tax is determined by the ‘ship to’ location.

All freight forwarder locations must include:

Company Name

Address

Contact Person Name

Contact Person E-Mail address

Contact Person Phone Number

We apologize for the inconvenience, but we have experienced significant delays resulting in additional internal costs, space management issues, and increased time spent educating the pick-up company regarding legal paperwork requirements.

Thank you,

The Modern Driveline Team

Remember:

Please  ‘CHECK YOUR ORDER’
to ensure it is correct and report any errors within 10-days of delivery.

This helps in two ways to ensure a quicker response time should there be an error and avoid any added shipping costs

Order Changes and Cancellations

Any order can be changed or canceled up to the time of shipment.
Please contact us as soon as possible if you wish to make any changes and we will do our best to accommodate your request.
You The customer are responsible for any unrecoverable costs, such as shipping, resulting from the cancellation of an order if it has already been shipped.
If you have received an invoice from us with a tracking number this means your item(s) have been shipped.

Refund/Return Policy

Your satisfaction with our product is guaranteed.  You may return within 90 days of receipt:

• New item in original packaging and original/unused condition
• Used core, as long as it is shipped in the box that contained the new product.
• Any item received in a damaged or defective condition.
• Any item received in error.

If you need to return an item please call us for a return authorization.

When returning an item please include a copy of the invoice and information concerning the reason for returning the item and if you desire a refund or exchange

All returns must be freight pre-paid.  Please do not return items COD because we cannot accept them.

Returns are subject to a 20% restocking fee.

We will refund shipping charges only if we have sent the wrong item or if the item is defective.

If you are exchanging (restocking fee waved), please let us know what you would like by indicating your preference on the receipt.  We will issue a store credit if you are not ready to purchase.

All credits (except store credit) will be placed on the credit card used for the original purchase.  Allow 1-2 billing cycles for the credit to appear on your statement.

All returns must be new, unused, undamaged and packed in the original packing material.

When returning, insure the shipment for the value of the item.

Request a Quote

The nature of our products and services prevent all combinations of products to be listed and purchased directly.  Please send us an email, or use our Contact Us page, with your specific requirements so that we may quote you with the products or packages that fit your exact needs.

Warranty

Modern Driveline Inc. guarantees all MDL products to be free from defects in materials and workmanship for normal use and service.

Should any item be determined to be out of the realm of normal use & or service it may be deemed not to qualify for a Warranty or refund.

The warranty on all MDL items is 1-Year, the only exception to this is a complete package purchase.
In which case the warranty period is extended to 2-Years.

• The definition of a complete package is: a new Tremec transmission T5, TKX, Magnum, Magnum F, Magnum XL, and TR4050 accompanied in the same purchase by a minimum of $1500.00 of supporting hardware.
• MDL modified transmissions added value above the price of the transmission is not applicable to the $1500.00 that makes up a complete package.

The warranty period on an MDL rebuild transmission is 1-Year.

Manufacturer authorization may be required before a warranty claim can be completed.

Note: The warranty period on Tremec Transmissions and Tremec manufactured products is 1-year as issued by Tremec
Should you have any challenges with your Tremec Transmission, please contact us at:  208-453-800 so we may help you through this process.
You may be directed to fill out a warranty form with Tremec.

Click this link to fill out the form

…You will be redirected to the Tremec website for this action.

**  We ask that you familiarize yourself with details regarding MDL return policies **
…..please visit the link below
https://www.moderndriveline.com/refund-return-policy/  

Prices and specifications subject to change without notice

Modern Driveline makes every effort to ensure the accuracy of the information on this website, however, we are not liable for errors or omissions.

A friendly reminder to please  ‘CHECK YOUR ORDER’
to ensure it is correct and report any errors within 10-days of delivery.

Privacy statement

Modern Driveline holds the privacy of your personal information in the highest regard and is committed to protect your privacy.
We have constructed the web site so that, in general, you can visit without identifying yourself or revealing any personal information.
You can choose to provide personal information to receive information about our products and services, or by placing an order.

Personal Information Privacy Policy

When a customer provides MDL with personal information, that information is used to better understand their needs and to provide the customer with better service.

MDL will use it to help you complete a transaction, communicate back to you and to update you on products and services.

MDL does not sell, share, or trade any of the provided information with other companies, unless required by law.

Personal Information used by our 3rd party payment processors is not kept or used by them except in the processing of your order.

RMA Policies & Procedures

We understand it is sometimes necessary to exchange or return item(s).

Returns and Replacements not purchased directly from MDL MUST go thru the original place of purchase.

For items purchased directly from MDL, you may return items within 30-days of receipt.
Any returns conducted past 30-days of receipt, with regards to shipping costs,  all costs will be the responsibility of the customer returning the item.
If the item was misidentified or incorrectly ordered by the purchaser, with regards to shipping costs,  all costs will be the responsibility of the customer.
This applies to telephone & online orders alike.

All returns must be freight pre-paid.  Items returned through COD cannot be accepted by MDL.

MDL will refund shipping charges under these conditions.

• if a wrong or incomplete item was sent to the customer or if the item is defective or damaged upon arrival.

Items that meet these conditions are:

• New item in original packaging and original/unaltered condition.
  – Original/Unaltered means:  that NO restoration, painting, major cleaning, or removal of finish, physical damage structural or cosmetic or change of any kind has occurred
  The item(s) Must be in re-sellable condition.
• A used core, as long as it is shipped in the box that contained the new product.
• Any item received in a damaged or defective condition.
• Any item received in error.

Returns are subject to a 15% Restocking Fee for the following conditions

• The customer changes their mind about a purchase and it has left our warehouse.
• No longer needed/wanted
• Bought by mistake
• Better price available elsewhere

**  This fee may also be charged based on the determination upon inspection of the returned parts.  **

Note: Items that have not been returned within 45 days after the issue of RMA #
no longer qualify for return.

EXCHANGE POLICY:

We only replace items if they are defective or damaged. If you need to exchange it for any other reason, contact us at: 208-453-9800  to begin this process.

When replacing parts (the restocking fee will be waived) Indicate your preference on the receipt.
–  We will issue an in-house credit if you are not ready to purchase at this time.

Exchange items for reasons other than Defect or Damage
If you are exchanging one part for another of the same type it is our policy that the outgoing part is paid for when it ships to you and you will be reimbursed for the returned item, when it arrives.

for more information please refer to the above passage under the heading: ‘Items that meet the conditions for return are.’

Modern DriveLine reserves the right to have 30 business days to review any and all returns, but we typically handle returns within a few business days.

Due to the nature of our products, reviewing returns can be a long and involved process.
Stick with us… We appreciate your patience and understanding.

Warranty/Disclaimer:

Modern Driveline Inc. guarantees all products to be free from defects in materials and workmanship for normal use and service.

–   Manufacturer authorization may be required before a warranty claim can be completed.

MDL shall not be liable for any special, direct, indirect, incidental, or consequential damages, that might be claimed as a result of the failure of any part, including claims for delay, loss of profits, or labor.

MDL shall not be liable for any damage or injury to persons or property resulting from improper installation, misuse, abuse, normal wear, or any damages due to accidents, collisions, and wrong handling of any part subject to this warranty.

MDL assumes no responsibility for labor, installation, removal, diagnosis, loss of vehicle use, lost time, inconvenience, pain, and suffering, or any other consequential expense or damages incurred by the purchaser.

MDL’s obligation under warranty shall be limited to repair or replacement, after review, of any part proven defective.

Should any item be determined by MDL to be out of the realm of normal use and/or service it may be deemed not to qualify for Warranty, Exchange, or Refund.

Order Changes and Cancellations

Any order can be changed or canceled up to the time of shipment

If the order has already shipped the order may still be canceled but there will be a cost incurred.
Please contact us as soon as possible if you wish to make any changes and we will do our best to accommodate your request.

The customer is responsible for any unrecoverable costs.

• shipping, resulting from cancellation of an order after shipment.
• A restocking fee may be applied.

Shipping Policy

Costs of shipment, handling and insurance will be added to the final invoice.

All shipments from MDL are via UPS ground unless requested otherwise.

MDL ships via UPS or United States Postal Service only
Should the customer want to use a different carrier they may make arrangements for pick up from MDL

the MDL shopping cart estimates the shipping charges.
MDL reserves the right to change the charged amount when the actual shipping charges differ more than 10% from the estimate.

Estimated shipping charges are US domestic only.

MDL does not ship COD.

MDL requires the shipping address match the billing address of the credit card used.

It is MDL’s policy that the customer’s credit card is not charged until time of shipment.

MDL Sales Policy

• Prices and specifications subject to change without notice
• Modern Driveline makes every effort to ensure the accuracy of the information on the website,
  however, we are not liable for errors or omissions.
• A friendly reminder to please ‘CHECK YOUR ORDER’ to ensure it is correct and report any errors within 10-days of delivery.

MDL EXCHANGE POLICY:

Modern DriveLine only  ‘replaces’  items if they are defective or damaged. If you need to exchange it for any other reason, contact us at:   208-453-9800  to begin this process.

All returns must be freight pre-paid.  Items returned through COD cannot be accepted by MDL.

For items purchased directly from MDL, you may return items within 30-days of receipt.
When exchanging parts (the restocking fee will be waived).
We can issue an in-house credit if you are not ready to purchase at this time.
Please indicate your preference on the receipt.

Exchange items for reasons other than Defect or damage
If you are exchanging one part for another of the same type it is our policy that the outgoing part is paid for when it ships to you and you will be reimbursed for the returned item, when it arrives.

for more information please refer to the passage below, listed under the heading: ‘Items that meet the conditions for return are.’

Items that meet these conditions are:

• New item in original packaging and original/unaltered condition.
  – Original/Unaltered means:  that NO restoration, painting, major cleaning, or removal of finish, physical damage structural or cosmetic or change of any kind has occurred
  The item(s) Must be in re-sellable condition.
• A used core, as long as it is shipped in the box that contained the new product.
• Any item received in a damaged or defective condition.
• Any item received in error.

Returns are subject to a 15% Restocking Fee for the following conditions

• The customer changes their mind about a purchase and it has left our warehouse.
• No longer needed/wanted
• Bought by mistake
• Better price available elsewhere

**  This fee may also be charged based on the determination upon inspection of the returned parts.  **

Note: Items that have not been returned within 45 days after the issue of RMA #
no longer qualify for a return.

SHIPPING:  Replacements, Returns, Exchanges, Warranty

Any returns conducted past 30-days of receipt, with regards to shipping costs,  all costs will be the responsibility of the customer returning the item.
If the item was misidentified or incorrectly ordered by the purchaser, with regards to shipping costs,  all costs will be the responsibility of the customer returning the item.
This applies to telephone & online orders alike.

MDL will refund the shipping charges to the purchaser under these conditions.

• if an incorrect or incomplete item was sent to the customer, that differs from the Sales Order /  Order Invoice.

MDL will facilitate a refund of the shipping charges with the courier that handled the shipment originally. under these conditions,

• if the item is defective or damaged upon arrival.

Store Credit

In the event the customer wishes an in-store credit, we ask that you indicate this is your preference on the receipt.  –  We will issue an in-house credit if you are not ready to purchase immediately

All credits (except store credit) will be applied to the original payment method used for the original purchase.
We ask that you allow 1-2 billing cycles for the credit to appear on your statement.

Modern DriveLine reserves the right to have 30 business days to review any and all returns, but we typically handle returns within a few business days.
Due to the nature of our products, reviewing returns can be a long and involved process.

  Stick with us… We appreciate your patience and understanding.

WE THANK YOU FOR YOUR SERVICE.

Modern DriveLine Military Discount Policy.

It is our pleasure to offer a 10% discount on your order to all our Military personnel who are currently or have served this great nation of ours.

How it works:

• Ask for this discount via email, or phone call.
• Our friendly sales staff will facilitate this discount for you.

MDL requests that a copy of your Military ID or a copy of your Discharge form be provided for our files.