Customer Service

Prices and specifications subject to change without notice
Modern Driveline makes every effort to ensure the accuracy of the information on this website, however, we are not liable for errors or omissions.

MDL is very well stocked with almost every inventory item we sell.

We are making every effort to keep the website up to date but oversights do happen and we apologize for any inconvenience.

A positive customer experience has been our goal for the past 25 years and will always be moving forward.

ORDER ONLINE
Most of our products can be ordered online using our shopping cart.
As you browse, click on the “Add to Shopping Cart” link.
When you are finished, review the items in your shopping cart, make any necessary changes, and complete the ordering process.
At the final checkout, the system will ask you to pay via Visa, Mastercard, Discover Card, American Express, or PayPal account.
( please be aware of PayPal /MDL purchase return policies )
If you are not comfortable with financial transactions over the Internet, there is an option to place the order and we will call you to make the financial arrangements, which can be: checked by mail or credit card over the phone.

ORDER BY PHONE
You may call us with a request we have staff available to take your call. We can then take your information, confirm your order, make payment arrangements, and estimate shipping dates & more.
We’re here to help.

In the event we cannot answer the phone, please leave a message… we will return the call as soon as possible.

*** Remember without a message, we cannot call you back, we typically return your call within hours or the same day depending on volume.

ORDER BY EMAIL
To email your order to us, please provide the following information and email to orderdesk@moderndriveline.com.

Make, model, year, of Vehicle?
Engine type, horsepower /torque rating?
Transmission type?
Axle ratio?
Rear tire Size?
Current Transmission?
Desire transmission?
How do you intend to drive the vehicle?
Console or bench seat equipped?
(so we ensure you get the items you need).
Products and quantities desired.
Shipping name and address.
Day and evening phone numbers
e-mail address
Method of payment

Order Changes and Cancellations
Any order can be changed or canceled up to the time of shipment.

Please contact us as soon as possible if you wish to make any changes and we will do our best to accommodate your request.
If the order has already shipped the order may still be canceled but there will be a cost incurred.

You The customer are responsible for any unrecoverable costs, such as shipping, resulting from the cancellation of an order if it has already been shipped.
If you have received an invoice from us with a tracking number this means your item(s) have been shipped.

shipping, resulting from the cancellation of an order after shipment.
A restocking fee may be applied.

(RMA) Returned Merchandise Authorization Policies & Procedures
We understand it is sometimes necessary to exchange or return item(s).

Your satisfaction with our product is guaranteed. You may return within 90 days of receipt:

Returns and Replacements not purchased directly from MDL MUST go through the original place of purchase.

For items purchased directly from MDL, you may return items within 30 days of receipt.
Any returns conducted past 30 days of receipt, with regards to shipping costs, all costs will be the responsibility of the customer returning the item.
If the item was misidentified or incorrectly ordered by the purchaser, concerning shipping costs, all costs will be the responsibility of the customer.
This applies to telephone & online orders alike.

All returns must be freight pre-paid. Items returned through COD cannot be accepted by MDL.

MDL will refund shipping charges under these conditions.

if a wrong or incomplete item was sent to the customer or if the item is defective or damaged upon arrival.

Items that meet these conditions are:
New item in original packaging and original/unaltered condition.
– Original/Unaltered means: that NO restoration, painting, major cleaning, or removal of finish, physical damage structural or cosmetic or change of any kind has occurred
The item(s) Must be in re-sellable condition.
A used core, as long as it is shipped in the box that contains the new product.
Any item received in a damaged or defective condition.
Any item received in error.

Returns are subject to a 15% Restocking Fee for the following conditions

The customer changes their mind about a purchase and it has left our warehouse.
No longer needed/wanted
Bought by mistake
Better price are available elsewhere
** This fee may also be charged based on the determination upon inspection of the returned parts. **

Note: Items that have not been returned within 45 days after the issue of RMA #
no longer qualify for return.

HOW TO RETURN AN ITEM:

If you need to return an item please call us for a return authorization.

When returning an item please include a copy of the invoice and information concerning the reason for returning the item and if you desire a refund or exchange

All returns must be freight pre-paid. Please do not return items COD because we cannot accept them.

Returns are subject to a minimum 15% restocking fee.

Please be aware MDL will refund shipping charges only if we have sent the wrong item or if the item is defective.

If you are exchanging (restocking fee waived), please let us know what you would like by indicating your preference on the receipt. We will issue a store credit if you are not ready to purchase.

All credits (except store credit) will be placed on the credit card used for the original purchase.
We ask that you please allow 1-2 billing cycles for the credit to appear on your statement.

All returns must be new, unused, undamaged, and packed in the original packing material.

When returning, insure the shipment for the value of the item.

Should any item be determined by MDL to be out of the realm of normal use and/or service it may be deemed unfit to qualify for Warranty, Exchange, or Refund.

MDL Exchange Policy

At Modern Driveline, we aim to make exchanges as smooth as possible. Please contact us by phone or email to make sure the parts you received are correct. If a return is required, MDL staff will review and issue RMA (Return Merchandise Authorization) number with instructions on how to process the return. No items are to be returned to MDL without an RMA.

• Restocking Fees: 15% restocking fee for returning items with 90 of purchase. Items must be in the original packaging and in new, unmodified condition. If an item is returned for warranty, no restocking fee is applied.

• Store Credit Option: If you prefer in-store credit for future purchases, please indicate this on your receipt. An in-house credit will be issued if the item is to be exchanged, or you are not ready to purchase immediately.

• Refund Processing: Refunds (excluding store credits) are applied to the original payment method. Please allow 1-2 billing cycles for the credit to reflect on your statement. If you have closed the account that the purchase was made with, a company check will be issued.

Processing Time:

We typically review and handle returns within a few business days after receiving items. However, due to the complexity of certain products, we may take up to 30 business days to finalize the return. Thank you for your patience.

Order Accuracy Reminder

Please check your order upon delivery and report any discrepancies or damage within 10 days. This ensures we can address issues quickly and avoid additional shipping costs or reporting missing items.

Tremec Transmission Warranty

• Warranty Coverage: All Tremec Transmissions and Tremec-manufactured products come with a 1-year warranty.
• Need Help? Call us at 208-453-8000 for support with your Tremec product. You may be required to complete a warranty form with Tremec. [Read the Tremec Warranty Policy here].

MDL Product Warranty

For other MDL products, we are happy to assist with any warranty concerns. Contact us via:

• Phone: 208-453-9800
• Email: support@moderndriveline.com

What Happens with Warranty Returns?

• All returned items are inspected by either MDL or the manufacturer to confirm any defect in material or workmanship.
• The evaluation process takes approximately 5-10 business days after the receipt of the item.
• Depending on the item and warranty terms, some items need to be sent to the manufacturer directly. MDL branded items that qualify under warranty, we will repair, replace or issue a refund for the purchased price.

Warranty Disclaimer

• MDL guarantees all products are free from defects in materials and workmanship for regular use.
• MDL is not responsible for damages resulting from improper installation, misuse, accidents, or normal wear.
• Limitations: Our warranty covers only product replacement or repair. MDL is not liable for labor costs, installation, or indirect damage such as loss of vehicle use or storage fees.

Shipping Information
All shipments are via UPS ground unless requested otherwise.
The Cost of shipment, handling and insurance will be added to the total bill. Our shopping cart estimates the shipping charges.
We reserve the right to change the charged amount when the actual shipping charges differ more than 10% from the estimate. Estimated shipping charges are US domestic only.
We strive to keep products on the shelves ready for shipment, but often demand depletes stock. We will let you know by phone or email of the anticipated shipment date, especially if there is a delay.
Keep in mind that UPS can take 7-10 days depending on the distance from Idaho.

MDL does not ship COD.

MDL requires the shipping address match the billing address of the credit card used.

It is MDL’s policy that the customer’s credit card is not charged until time of shipment.

Modern Driveline does not offer freight pick-up organized by the customer as a company, or individual, or third-party shipping company from our location.

Any international order placed with Modern Driveline will be shipped either directly to you by our shipping company or to a freight forwarding company of your choice within the continental US.

Your freight forwarder may offer LTL freight (Canada & Mexico), Air freight, or Sea freight.

International orders sent to a residential address within the US will be treated as a residential order and sales tax may apply.

By law, any freight forwarder must have a legal resale certificate and business license to avoid any sales tax charges. Sales tax is determined by the ‘ship to’ location.

All freight forwarder locations must include:

Company Name

Address

Contact Person Name

Contact Person E-Mail address

Contact Person Phone Number

We apologize for the inconvenience, but we have experienced significant delays resulting in additional internal costs, space management issues, and increased time spent educating the pick-up company regarding legal paperwork requirements.

Thank you,

The Modern Driveline Team

Remember:
Please ‘CHECK YOUR ORDER’
to ensure it is correct and report any errors within 10-days of delivery.

This helps in two ways to ensure a quicker response time should there be an error and avoid any added shipping costs

BILLING

At MDL we do everything we can to maintain competitive pricing as well as pass along our Discounted Shipping Rates to our customers.
All of the things we do… from better packaging to service after the sale, lifetime tech support, and many other ‘added value’ perks will still be part of how we do business.

Billing for orders placed occurs at the time of shipping.

You can always ask for billing before shipping if you prefer.

We appreciate your faith in us and will continue to serve your 5 & 6-speed needs for years to come.

Method of Payment
We accept checks (which must clear the bank before shipment), e-check, cashiers checks, money orders, credit cards or PayPal.
Upon receipt of an order we will process, then confirm the order with you via email.
For your protection we require the shipping address to match the billing address of the credit card used. Your credit card is not charged until the time of shipment.

Payment Options and Terms
All orders must be prepaid before shipping.

MDL does not conduct any sales COD.

Via prior approval, we will accept checks and money orders, which must be received and cleared by the bank before shipment.

If a customer would like to use a credit card but do not wish to use the MDL secure site, the customer may call, and MDL will process the credit card information over the phone.

Method of Payment Policy
Payment may be made domestically by:

check (which must clear the bank before shipment)
cashier’s check
e-check
money order
credit card
PayPal.
All overseas payments must be made by these two methods only:

Credit card
wire-transfer

Request a Quote
The nature of our products and services prevent all combinations of products to be listed and purchased directly.
Please send us an email, or use our Contact Us page, with your specific requirements so that we may quote you with the products or packages that fit your exact needs.

Prices and specifications subject to change without notice
Modern Driveline makes every effort to ensure the accuracy of the information on this website, however, we are not liable for errors or omissions.

A friendly reminder to please ‘CHECK YOUR ORDER’
to ensure it is correct and report any errors within 10-days of delivery.

Privacy statement
Modern Driveline holds the privacy of your personal information in the highest regard and is committed to protect your privacy.
We have constructed the web site so that, in general, you can visit without identifying yourself or revealing any personal information.
You can choose to provide personal information to receive information about our products and services, or by placing an order.

Personal Information Privacy Policy
When a customer provides MDL with personal information, that information is used to better understand their needs and to provide the customer with better service.

MDL will use it to help you complete a transaction, communicate back to you and to update you on products and services.

MDL does not sell, share, or trade any of the provided information with other companies, unless required by law.

Personal Information used by our 3rd party payment processors is not kept or used by them except in the processing of your order.

WE THANK YOU FOR YOUR SERVICE.
Modern DriveLine Military Discount Policy.

It is our pleasure to offer a 10% discount on your order to all our Military personnel who are currently or have served this great nation of ours.

How it works:

Ask for this discount via email, or phone call.
Our friendly sales staff will facilitate this discount for you.
MDL requests that a copy of your Military ID or a copy of your Discharge form be provided for our files.