Customer Service

Method of Payment

We accept checks (which must clear the bank before shipment), cashiers checks, money orders, credit cards or PayPal.
Upon receipt of an order we will confirm the order with you.
For your protection we require the shipping address match the billing address of the credit card used.  Your credit card is not charged until time of shipment.

Payment Options and Terms

All orders must be prepaid prior to shipping.
Sorry, we do not ship COD.
Via prior approval, we will accept checks and money orders, which must be received and cleared by the bank before shipment.
If you would like to use a credit card but do not wish to use our secure site, you may call and we will take your card information over the phone.

Shipping Information

All shipments are via UPS ground unless requested otherwise.  Cost of shipment, handling and insurance will be added to the total bill.  Our shopping cart estimates the shipping charges.  We reserve the right to change the charged amount when the actual shipping charges differ more than 10% from the estimate.  Estimated shipping charges are US domestic only.  We strive to keep product on the shelves ready for shipment, but often demand depletes stock.  We will let you know by phone or email of the anticipated shipment date, especially if there is a delay.  Keep in mind that UPS can take 7-10 days depending on the distance from Idaho.  We do not ship COD.

 

Remember:

Please  ‘CHECK YOUR ORDER’
to ensure it is correct and report any errors within 10-days of delivery.

This helps in two ways to ensure a quicker response time should there be an error and avoid any added shipping costs

Order Changes and Cancellations

Any order can be changed or cancelled up to the time of shipment.  Please contact us as soon as possible if you wish to make any changes and we will do our best to accommodate your request.  You are responsible for any unrecoverable costs, such as shipping, resulting from cancellation of an order after shipment.

Refund/Return Policy

Your satisfaction with our product is guaranteed.  You may return within 30 days of receipt:

• New item in original packaging and original/unused condition
• Used core, as long as it is shipped in the box that contained the new product.
• Any item received in a damaged or defective condition.
• Any item received in error.

If you need to return an item please call us for a return authorization.

When returning an item please include a copy of the invoice and information concerning the reason for returning the item and if you desire a refund or exchange

All returns must be freight pre-paid.  Please do not return items COD because we cannot accept them.

Returns are subject to a 20% restocking fee.

We will refund shipping charges only if we have sent the wrong item or if the item is defective.

If you are exchanging (restocking fee waved), please let us know what you would like by indicating your preference on the receipt.  We will issue a store credit if you are not ready to purchase.

All credits (except store credit) will be placed on the credit card used for the original purchase.  Allow 1-2 billing cycles for the credit to appear on your statement.

All returns must be new, unused, undamaged and packed in the original packing material.

When returning, insure the shipment for the value of the item.

Request a Quote

The nature of our products and services prevent all combinations of products to be listed and purchased directly.  Please send us an email, or use our Contact Us page, with your specific requirements so that we may quote you with the products or packages that fit your exact needs.

Warranty

All products come with a limited ninety day warranty against defects in materials or workmanship unless noted otherwise.

Prices and specifications subject to change without notice

Modern Driveline makes every effort to ensure the accuracy of the information on this website, however, we are not liable for errors or omissions.

A friendly reminder to please  ‘CHECK YOUR ORDER’
to ensure it is correct and report any errors within 10-days of delivery.

Privacy statement

Modern Driveline holds the privacy of your personal information in the highest regard and is committed to protect your privacy.  We have constructed the web site so that, in general, you can visit without identifying yourself or revealing any personal information.  You can choose to provide personal information in order to receive information about our products and services, or by placing an order.

How we use personal information

When you do provide us with personal information, we use that information to better understand your needs and to provide you with better service.  We will use it to help you complete a transaction, communicate back to you and to update you on products and services.  We will not sell, share, or trade any of the provided information with other companies, unless required by law.  Information used by our 3rd party payment processors is not kept or used by them except in the processing of your order.