GENERAL – Company Info

Store hours and more.

Our hours of operation are:

Mon-Fri: 8am – 5pm, Closed 1-hour for Lunch.

Note: we are closed for Lunch 12 noon to 1pm every day.

Sat-Sun: Closed

EXCHANGE POLICY:

When exchanging parts (restocking fee waived)

Store Credit

In the event the customer wishes an in-store credit, we ask that you Indicate this is as your preference on the receipt.  –  We will issue an in-house credit if you are not ready to purchase immediately

All credits (except store credit) will be applied to the original payment method used for the original purchase.  Allow 1-2 billing cycles for the credit to appear on your statement.

Modern DriveLine reserves the right to have 30 business days to review any and all returns, but we typically handle returns within a few business days.

Due to the nature of our products, reviewing returns can be a long and involved process.
Stick with us… We appreciate your patience and understanding.

GENERAL – Warranty Process

Warranty Information.

 

A friendly reminder to please  ‘CHECK YOUR ORDER’ to ensure it is correct and report any errors within 10-days of delivery.

This helps in two ways to ensure a quicker response time should there be an error and avoid any added shipping costs

Warranty Process:

For the warranty of Tremec Transmissions, we can help facilitate any valid claims

Note: The warranty period on Tremec Transmissions and Tremec manufactured products is 1-year as issued by Tremec
Should you have any challenges with your Tremec Transmission, please contact us at: 208-453-800 so we may help you through this process.
You may be directed to fill out a warranty form with Tremec.

….This link outlines the Tremec warranty policy (click here to read)

 

For all other warranty concerns with MDL products, will be glad to answer any questions and help you in any way we can.

Just call us at:  208-453-9800

OR

email us at:  sales@moderndriveline.com


……….

Warranty Items:

This is what happens when your Warranty return item(s)arrive.

All warranty claim items will be inspected either by the manufacturer or MDL to assess and confirm a failure of the item in either construction or item quality in accordance with the warranty policy to determine if it is a Warranty issue to complete the claim.

You will be updated with that determination once the evaluation has been completed.

When the item being replaced is confirmed & qualified as a Warranty item we can then refund the cost of the replacement item.

This process takes approximately 5-10 business days after the arrival of the item(s) in question.

 

Replacement of returned item(s):

We can ship any in-stock replacement item to you right away to help you continue with your project.

This replacement item will be billed as a separate purchase at the time of shipping.

 

Please be aware:

Effective October 1, 2021, the United States Postal Service ( USPS) has revised its service standards for certain First-Class Mail items, resulting in a delivery window of up to five business days.
Please note this may delay your receipt of mail from us and our receipt of mail from you. Please take this change into account when mailing items to us via USPS.

GENERAL – Ordering

Ordering related information.

We accept all major credit cards. You can also pay by Check, E-Check, PayPal, on Domestic orders. For overseas orders, we accept two payment methods of wire transfer as well as all major credit cards.

 

 

 

 

 

 

 

 

If paying by check… Please be aware:

Effective October 1, 2021, the United States Postal Service ( USPS) has revised its service standards for certain First-Class Mail items, resulting in a delivery window of up to five business days.
Please note this may delay your receipt of mail from us and our receipt of mail from you. Please take this change into account when mailing items to us via USPS.

You will be emailed when your order ships with tracking information.

If for some reason you did not receive this email, just call and we can provide you with that information.

208-453-9800

 

If you have a tracking # located at the bottom of every invoice, just use these links below for updates regarding your shipment.

Just click on the method of shipping used located below

Then Enter your tracking number to see the shipping status of your shipment:

   UPS    |    USPS

 

NOTE: USPS option is not available for some destinations: please see below

International Mail Service Suspensions

Updated: Sept. 17, 2021

The Postal Service™ is temporarily suspending international mail acceptance for certain destinations due to impacts related to the COVID-19 pandemic and other unrelated service disruptions.

 

Click here for details

 Your satisfaction with Modern DriveLine products is always our goal.

We understand it is sometimes necessary to exchange or return an item, therefore we wish to make this process simple.

To get started simply call our offices at  –  208-453-9800

      between the hours of 8:00 am to 4:30pm Monday to Friday  MST.

 

**  For more details regarding MDL return policies please visit this link  https://www.moderndriveline.com/refund-return-policy/  **

 

Note: Items that have not been returned within 45 days after the issue of RMA #  no longer qualify.

Simply go to our home page www.moderndriveline.com

Scroll to the bottom of the page and select the Contact link.

Proceed to   sales@moderndrivleine.com   and let us know you wish to Cancel.

Our friendly sales staff may then issue you a return merchandise Authorization #

 

If time is of the essence we ask that you call us and do so over the phone  208-453-9800

 

Any order can be changed or canceled up to the time of shipment.
Please contact us as soon as possible if you wish to make any changes and we will do our best to accommodate your request.
You The customer are responsible for any unrecoverable costs, such as shipping, resulting from the cancellation of an order if it has already been shipped.
If you have received an invoice from us with a tracking number this means your item(s) have been shipped.

A credit card pre-authorization helps to verify the card holder’s information for security purposes and that the funds are currently available.

YES, All pricing is in US Dollars (USD).

We believe in and stand behind our Nation’s great military.

We appreciate and thank you for your service.

We gladly extend a 10% discount to all those retired & currently serving.

How it works:

  • Ask for this discount via email, or phone call.
  • Our friendly sales staff will facilitate this discount for you.

Typically a copy of your Military ID or copy of your Discharge form will be required.

THANK YOU FOR YOUR SERVICE

GENERAL – Shipping

Shipping related information.

UPS Shipping Conditions:

  • UPS is Critical Infrastructure: The Department of Homeland Security considers UPS operations and The UPS Store locations to be “critical infrastructure”. We will continue to pick up and deliver, We’re still delivering internationally, too.
  • Guaranteed Service Refund (GSR): Although we’re still delivering, local restrictions could impact UPS’s normally high service levels, and the UPS Guaranteed Service Refund (GSR) is suspended globally.
  • Delivering Safely: Safety continues to be a top focus. We have enhanced employee protections and moved to a no-touch process for signature deliveries. Learn more.
  • Service Updates: Get the latest information on service impacts throughout the world. How is UPS responding to the Coronavirus?  Check ups.com/coronavirus for the latest information.

 

For updates that may affect delivery times due to Fires in Califonia, Oregon & Washington States please use the link below.

https://www.ups.com/us/en/service-alerts.page?id=alert1

No, we have other options. USPS is used for smaller packages to keep the cost down.

NOTE: USPS is not an option for international shipments.

Please be aware:

Effective October 1, 2021, the United States Postal Service ( USPS) has revised its service standards for certain First-Class Mail items, resulting in a delivery window of up to five business days.
Please note this may delay your receipt of mail from us and our receipt of mail from you. Please take this change into account when mailing items to us via USPS.

 

A friendly reminder to please  ‘CHECK YOUR ORDER’ to ensure it is correct and report any errors within 10-days of delivery.

This helps in two ways to ensure a quicker response time should there be an error and avoid any added shipping costs

Yes, we do. Please contact us for a quote. In most cases, it doesn’t cost that much more for air service.

We can ship via UPS USPS is not an option for International orders… This also includes Hawaii & Alaska.

Please Note: PayPal is not available for overseas orders, your two payment options are Credit card & wire transfer.

Apart from the cost and time it takes to send your shipment, it would be best if you also watched out for various shipping rules to Canada. Your first consideration should be completing customs declaration forms with accurate details on the content of your package.

Fees vary from carrier to carrier please be aware of these differences.

Express or Expedited shipping with UPS, shipping times like “1-day 2-day & 3-day” are all offered from UPS.

We will ship your order from our facility within the guidelines of our shipping policy.

(If expedited shipping ( 3-day / 2-day / next day ) is requested…
In order to be shipped the same day.
The order must be placed online by 1:00 pm MST or called in no later than 2:00 pm MST.)

Once your item has shipped from our warehouse it is in the hands of UPS and is now their responsibility to get it to you in the requested time.

We would ask that you remember, holidays special conditions such as weather, customs clearance, or quarantines may affect the delivery times of UPS Services.

IMPORTANT UPDATE  –  International Shipping

This process typically takes between 5-7 business days (not including weekends and public holidays). but can take longer during heavy order periods

Be advised that the above-mentioned timeline is only an estimate. We cannot guarantee exact delivery times as potential delays in your country’s customs process or unforeseen circumstances and situations beyond ours or the courier’s control (e.g adverse weather conditions, etc) can occur.

As of 3/25/2022, Modern Driveline will no longer offer freight pick-up organized by the customer as a company, individual, or third-party shipping company from our location.

Any international order placed with Modern Driveline will be shipped either directly to you by our shipping company or to a freight forwarding company of your choice within the continental US.

Your freight forwarder may offer LTL freight (Canada & Mexico), Airfreight, or Sea freight.

International orders sent to a residential address within the US will be treated as a residential order and sales tax may apply.

By law, any freight forwarder must have a legal resale certificate and business license to avoid any sales tax charges. Sales tax is determined by the ‘ship to’ location.

 

All freight forwarder locations must include:

Company Name

Address

Contact Person Name

Contact Person E-Mail address

Contact Person Phone Number

 

We apologize for the inconvenience, but we have experienced significant delays resulting in additional internal costs, space management issues, and increased time spent educating the pick-up company regarding legal paperwork requirements.

 

Thank you,

The Modern Driveline Team

We stock lots of new and used parts. we can typically get orders processed in 5 business days, not including weekends or holidays.

  • We will ship your order as soon as we can.
  • Needless to say, the Covid 19 situation has affected supply lines and there may be delays in this process.
    We will do our very best to inform you of these delays should they arise.
  • We thank you for your patience and faith in us as well as for working with us during this time.

Only our re-manufactured transmissions are built to order and require one to three weeks turn around time.

Currently, we can get an order processed within 14-business days
We ship via UPS ground, see below for UPS shipping times.

Once an order is processed and is picked up by UPS…

After the order leaves MDL:
Cross-country shipment travel time is typically 5-6 business days. – West Coast shipment travel time is 2-4 business days.
Express shipments are available for an extra charge.

Please Note:
If expedited shipping ( 3-day / 2-day / next day ) is requested…
In order to be shipped the same day.
The order must be placed online by 1:00 pm MST or called in no later than 2:00 pm MST.

 

A friendly reminder to please  ‘CHECK YOUR ORDER’ to ensure it is correct and report any errors within 10-days of delivery.

This helps in two ways to ensure a quicker response time should there be an error and avoid any added shipping costs

Yes, UPS will ship boxes up to 150 pounds. Be sure to drain all the oil from the transmission. It is best to use a very strong box and pack it tight. Be sure to plug the speedometer hole and output shaft as remaining oil will leak out making a oily mess.

The part will ship directly from the manufacturer.

Drop ships are billed in full at the time of purchase. and will show as shipped in your order history. They will typically arrive within days of the rest of your order.

 

A friendly reminder to please  ‘CHECK YOUR ORDER’ to ensure it is correct and report any errors within 10-days of delivery.

This helps in two ways to ensure a quicker response time should there be an error and avoid any added shipping costs

We stock most items we sell and can get orders processed within 14 business days, not including weekends or holidays. They are then shipped to you, travel time is dependent on final destination and shipping method.

Currently, these times are delayed due to overwhelming volumes and supply line challenges.

Express or Expedited shipping with UPS or USPS, shipping times like “1-day 2-day & 3-day” are all offers from UPS & USPS.

We will ship your order from our facility within the guidelines of our shipping policy.

(If expedited shipping ( 3-day / 2-day / next day ) is requested…
In order to be shipped the same day.
The order must be placed online by 1:00 pm MST or called in no later than 2:00 pm MST.)

Once your item has shipped from our warehouse it is in the hands of UPS or USPS and is now their responsibility to get it to you in the requested time.

We would ask that you remember, holidays special conditions such as weather, customs clearance, or quarantines may affect the delivery times with these two Services.

A friendly reminder to please  ‘CHECK YOUR ORDER’ to ensure it is correct and report any errors within 10-days of delivery.

This helps in two ways to ensure a quicker response time should there be an error and avoid any added shipping costs

A friendly reminder to please  ‘CHECK YOUR ORDER’ to ensure it is correct and report any errors within 10-days of delivery.

This helps in two ways to ensure a quicker response time should there be an error and avoid any added shipping costs

Domestic Orders will require taxes to be paid at time of shipping these will vary by State and location.

When shipping out of the country, the customer is responsible for all duties, taxes & processing fees by customs/excise and/or the shipping service (eg. FED-X  /  UPS) levied for these services at the time of delivery.

YES, you can.

WILL CALL / PICKUP POLICY

You Must contact MDL & schedule a day & time you would like to pick up in accordance with the Schedule below.

  • Pickup Hours (Caldwell, ID.) : Monday – Friday: 9:am to 4.pm MT
    ( we are closed for lunch 12:00 to 1:00 )
    Saturday – Sunday:  Closed
  • Pickup Address:
    Modern DriveLine
    4216 Capital Street
    Caldwell, ID.
    83605

Pickup Address:

4216 Capital Street.

Caldwell, Idaho

83605

 

A friendly reminder to please  ‘CHECK YOUR ORDER’ to ensure it is correct and report any errors within 10-days of delivery.

This helps in two ways to ensure a quicker response time should there be an error and avoid any added shipping costs

MDL is trying to keep our inventory at stocking levels every day but due to supplier challenges, unfortunately, nothing at this time can be guaranteed.

We are making every effort to keep the website up to date but oversights do happen

 

If you still have questions you may call us at 208-453-9800 or reach out by e-mail at: info@moderndriveline.com