GENERAL – Company Info
Store hours and more.
Our hours of operation are:
Mon-Fri: 8am – 5pm, Closed 1-hour for Lunch.
Note: we are closed for Lunch 12 noon to 1pm every day.
Sat-Sun: Closed
GENERAL – Warranty Process
Warranty Information.
Warranty Items
This is what happens when your Warranty return item(s)arrive.
All warranty claim items will be inspected either by the manufacturer or MDL to assess and confirm a failure of the item in either construction or item quality to determine if this is a Warranty issue to complete the claim.
You will be updated with that determination once the evaluation has been done.
When the item being replaced is confirmed & qualified as a Warranty item we can refund the cost of the replacement item.
This process takes approximately 5-10 business days after arrival of the item(s) in question.
Replacement of returned item.
We can ship any in-stock replacement item to you right away to help you continue with your project.
This replacement item will be billed as a separate purchase at time of shipping.
GENERAL – Ordering
Ordering related information.
We accept all major credit cards. You can also pay by Check, E-Check, PayPal, on Domestic orders. For overseas orders, we accept two payment methods of wire transfer as well as all major credit cards.
You will be emailed when your order ships with tracking information.
If for some reason you did not receive this email, just call and we can provide you with that information.
to get started simply fill out the Return (RMA) request form.
Note: Items that have not been returned within 45 days after issue of RMA # no longer qualify.
Simply go to the Company header and select Contact, fill out the form and let us know you wish to Cancel.
Or call us and do so over the phone 208-453-9800.
A credit card pre-authorization helps to verify the card holder’s information for security purposes and that the funds are currently available.
YES, All pricing is in US Dollars (USD).
We believe in and stand behind our Nation’s great military.
We appreciate and thank you for your service.
We gladly extend a 10% discount to all those retired & currently serving.
How it works:
- Ask for this discount via email, phone call.
- Our friendly sales staff will facilitate this discount for you.
GENERAL – Shipping
Shipping related information.
UPS Shipping Conditions:
- UPS is Critical Infrastructure: The Department of Homeland Security considers UPS operations and The UPS Store locations to be “critical infrastructure”. We will continue to pick up and deliver, even in areas with a state of emergency or “shelter in place” order. We’re still delivering internationally, too.
- Guaranteed Service Refund (GSR): Although we’re still delivering, local restrictions could impact UPS’s normally high service levels, and the UPS Guaranteed Service Refund (GSR) is suspended globally.
- Delivering Safely: Safety continues to be a top focus. We have enhanced employee protections, and moved to a no-touch process for signature deliveries. Learn more.
- Service Updates: Get the latest information on service impacts throughout the world. How is UPS responding to the Coronavirus? Check ups.com/coronavirus for the latest information.
No, we have other options. USPS is used for smaller packages to keep the cost down.
Yes, we do. Please contact us for a quote. In most cases, it doesn’t cost that much more for air service.
Please Note: PayPal is not available for overseas orders, your two payment options are Credit card & wire transfer.
If USPS works as an alternative for you, we can also ship using their services.
Apart from the cost and time taken to send your shipment, it would be best if you also watched out for various shipping rules to Canada. Your first consideration should be completing customs declaration forms with accurate details on the content of your package.
Fees vary from carrier to carrier please be aware of these differences.
Express or Expedited shipping with UPS or USPS, shipping times like “1-day 2-day & 3-day” are all offers from UPS & USPS.
We will ship your order from our facility within the guidelines of our shipping policy.
(If expedited shipping ( 3-day / 2-day / next day ) is requested…
In order to be shipped the same day.
The order must be placed online by 1:00 pm MST or called in no later than 2:00 pm MST.)
Once your item has shipped from our warehouse it is in the hands of UPS or USPS and is now their responsibility to get it to you in the requested time.
We would ask that you remember, holidays special conditions such as weather, customs clearance or quarantines may affect the delivery times with these two Services.
We stock lots of new and used parts. we can typically get orders processed in 5 business days, not including weekends or holidays.
- We will ship your order as soon as we can.
- Needless to say, the Covid 19 situation has affected supply lines and there may be delays in this process.
We will do our very best to inform you of these delays should they arise. - We thank you for your patience and faith in us as well as for working with us during this time.
Only our re-manufactured transmissions are built to order and require one to three weeks.
Currently, we can get an order processed within 14-business days
We ship via UPS ground, see below for UPS shipping times.
Once an order is processed and is picked up by UPS…
After the order leaves MDL:
Cross-country shipment travel time is typically 5-6 business days. – West Coast shipment travel time is 2-4 business days.
Express shipments are available for an extra charge.
Please Note:
If expedited shipping ( 3-day / 2-day / next day ) is requested…
In order to be shipped the same day.
The order must be placed online by 1:00 pm MST or called in no later than 2:00 pm MST.
Yes, UPS will ship boxes up to 150 pounds. Be sure to drain all the oil from the transmission. It is best to use a very strong box and pack it tight. Be sure to plug the speedometer hole and output shaft as remaining oil will leak out making a oily mess.
The part will ship directly from the manufacturer.
Drop ships are billed in full at the time of purchase. and will show as shipped in your order history. They will typically arrive within days of the rest of your order.
We stock most items we sell and can get orders processed within 14 business days, not including weekends or holidays. They are then shipped to you, travel time is dependent on final destination and shipping method.
Currently, these times are delayed due to overwhelming volumes and supply line challenges.
Express or Expedited shipping with UPS or USPS, shipping times like “1-day 2-day & 3-day” are all offers from UPS & USPS.
We will ship your order from our facility within the guidelines of our shipping policy.
(If expedited shipping ( 3-day / 2-day / next day ) is requested…
In order to be shipped the same day.
The order must be placed online by 1:00 pm MST or called in no later than 2:00 pm MST.)
Once your item has shipped from our warehouse it is in the hands of UPS or USPS and is now their responsibility to get it to you in the requested time.
We would ask that you remember, holidays special conditions such as weather, customs clearance or quarantines may affect the delivery times with these two Services.
- Guaranteed Service Refund (GSR): Although we’re still delivering, local restrictions could impact UPS’s normally high service levels, and the UPS Guaranteed Service Refund (GSR) is suspended globally.
- Delivering Safely: Safety continues to be a top focus. We have enhanced employee protections, and moved to a no-touch process for signature deliveries. Learn more.
- Service Updates: Get the latest information on service impacts throughout the world. How is UPS responding to the Coronavirus? Check ups.com/coronavirus for the latest information.
- See the U.S. state-by-state list | See the global list
Domestic Orders will require taxes to be paid at time of shipping these will vary by State and location.
When shipping out of the country, the customer is responsible for all duties, taxes & processing fees by customs/excise and/or the shipping service (eg. FED-X / UPS) levied for these services at the time of delivery.
YES, you can.
Pickup Hours (Caldwell, ID.) :
Monday – Friday: 9am to 4.pm MT
Saturday – Sunday: Closed
Pickup Address:
4216 Capital Street.
Caldwell, Idaho
83605
If you still have questions you may call us at 208-453-9800 or reach out by e-mail at: tech@moderndriveline.com