5 & 6 SPEED CONVERSION SPECIALISTS
Due to extremely high Order Volumes, it may take up to 10 business days to process & ship complete orders.
There are also some backorder delays industry-wide affecting the availability of some items.
We have a dedicated team processing all orders large & small to maintain our service to our customers as seamlessly as possible.
We ask for your patience in processing your requests during this challenging time
If you’re calling in to speak to someone and are sent to voice mail, please leave a message, we will get back to you – or try emailing to: firstname.lastname@example.org
Our routine business hours are ( Monday-Friday 8am – 5pm MT we are closed daily from 12:00 to 1:00 pm for lunch )
MDL CUSTOMER ASSURANCE:
Our focus is to ensure we meet customer expectations while doing our part
to keep you and our staff safe.
It’s critical that we all (customers and staff) work diligently to remain calm and keep our enthusiasm
for the love of driving cars.
We’re dedicated to making it through this situation with you
We look forward to supporting this lifestyle while offering the best service experience in the industry!
We thank you for your continued trust in Modern DriveLine !
Modern DriveLine 4216 Capital St. Caldwell, ID. 83605
Please feel free to Contact Us with any other questions about your next order, Once again we thank you for your patience
More & more Online Orders are being processed everyday.
Be sure to visit https://www.moderndriveline.com/ to learn more about our latest products.
Check out installation videos & more. See real-time pricing & new product announcments.
A friendly reminder to please ‘CHECK YOUR ORDER’ to ensure it is correct and report any errors within 10-days of delivery.
This helps in two ways to ensure a quicker response time should there be an error and avoid any added shipping costs
Our tech support team is on-hand & ready to assist you with any questions you may have.
We ask that you are patient as we are experiencing a higher than normal volume of sales,
so we’re helping out more people.
Everyone is important and every question is worthwhile, we’re here to help.
COVID has created major ripple effect challenges for, manufacturing, and warehousing facilities.
Many are working with reduced staff for health and safety and some facilities are catching up from having to shut down altogether in the last couple of years.
More recently, however, we’re seeing warehouses at maximum capacity and manufacturing can’t keep up with demand, which is causing a longer delay for new inventory.
New world events are continuing to change the shape of how business is conducted, MDL is doing its very best to be competitive in the marketplace for you our customers.
Recent events worldwide, paired with the demands for products that were not available or delayed due to the pandemic ripple effect have caused manufacturers, supply chains, and delivery services to increase their costs.
As we all know fuel prices are up, shipping costs are up, and overall pricing to do business is up.
At MDL we are doing everything we can to maintain competitive pricing as well as passing along our Discounted shipping rates to our customers.
All of the things we do, from better packaging as well as, service after the sale, lifetime tech support, and many other ‘added value’ perks will still be part of how we do business.
We appreciate your faith in us and will continue to serve your 5 & 6-speed needs for years to come.
Customer service has always been one of our core values, and we’re determined to maintain our level of service and improve where we can.⠀
What We’re Doing to Improve Your Experience ⠀
- We have hired more sales, production & shipping staff to handle the increased demand for our products.
- We’ve installed a new internet service with an even higher speed connection to serve you better.
- We’re upgrading to a new faster telephone service to help with call efficiency & volume.
- Our website catalog & online purchasing options are constantly being updated & streamlined.
- More & more videos are being added with helpful product information, installation details & quick troubleshooting topic answers.
- Our shipping department is diligently working to get all orders out a.s.a.p. despite slow-downs in supply chains.
- We have secured alternate sources for products experiencing supply line delays.
- Flex hours for employees during off-hours to get orders processed & completed.
MDL is trying to keep our inventory at stocking levels every day but due to supplier challenges, unfortunately, nothing at this time can be guaranteed.
We are making every effort to keep the website up to date but oversights do happen
Your patience and understanding have been greatly appreciated.
Modern DriveLine has been here throughout this time to serve you and always will be.
Together, we’ll get through this and enjoy the passion that drives us all.