UPS Shipping Conditions:

  • UPS is Critical Infrastructure: The Department of Homeland Security considers UPS operations and The UPS Store locations to be “critical infrastructure”. We will continue to pick up and deliver, even in areas with a state of emergency or “shelter in place” order. We’re still delivering internationally, too.
  • Guaranteed Service Refund (GSR): Although we’re still delivering, local restrictions could impact UPS’s normally high service levels, and the UPS Guaranteed Service Refund (GSR) is suspended globally.
  • Delivering Safely: Safety continues to be a top focus. We have enhanced employee protections, and moved to a no-touch process for signature deliveries. Learn more.
  • Service Updates: Get the latest information on service impacts throughout the world. How is UPS responding to the Coronavirus?  Check ups.com/coronavirus for the latest information.

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